Customer Complaints Handler

CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We have partnered with one of our valued clients to recruit X1 Complaints Handler who can deal with complaints escalated from the first line and see each case through to its resolution.

This role will require:

• Previous complaint handling experience.
• Previous customer service experience.
• Ideally have previous contact centre experience 
• Someone who has skill in both written and verbal communication including phone calls and emails. 
• Someone who is an advocate for customer service excellence and will ensure to constantly deliver on this.

 

As well as this, you would be expected to pay attention to detail and always look to ensure a first-time resolution. When dealing with complaints, communication with the field agents is essential. 

 

Key Responsibilities:

 

• Ensuring that all complaints are handled in a timely manner whilst maintaining a high standard of response.
• Ensure appropriate records that are relating to all complaint activity are maintained using internal systems.
• Attention to detail is essential
• Ability to negotiate and work collaboratively

Salary: £22,000 basic, plus £2,000 annual bonus paid quarterly. 

 

Benefits:

• Hybrid working – 3 days at home and 2 in the office.
• Learning and development which supports your career path and progression.
• Monthly company socials organised by the close-knit team themselves. 
• Various discounts across retail, supermarkets, travel, and hospitality.

If this role is of interest or you would like more details, please contact Neve on 02089897779 or email your CV to neve@ccprecruitment.com

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.