Customer Service Advisor

£21112 per annum
South Yorkshire
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
Are you a diligent and hardworking Customer Service Advisor?
Do you want to be part of a new vibrant team looking to achieve the best results?
We are proud to be working with a market leading digital platform company, who are looking to recruit hardworking Customer Service Advisors on a full-time basis starting in June. In this role you will be a key part of the customer service team that supports and fulfils customers referencing needs. You will be on the phones dealing with both inbound and outbound calls, some days you could be dealing with 80+ calls. As well as this you will be using emails and live chat. You will be part of a new vibrant team in a fast pace environment.
This is a full-time hybrid working opportunity with varied shifts both in the office (Sheffield) and remote. The office working hours are fixed from 09:00am-17:30pm and remote hours vary between 08:00am-20:00pm (7.5-hour shifts). Shifts are provided with a one-month notice.
Key Responsibilities:
  • Responding to customer queries
  • Making outbound calls to customers referees to gather necessary information.
  • Getting all the references processed from applications, working through ID, Credit, Income, and residential sections of applications.
  • Ensuring great customer service so the process is smooth and stress free.

Must haves
  • Exceptional Customer Service skill set
  • Practical approach to problem solving
  • Outstanding telephone etiquette
  • Good verbal and written communication skills
  • Excellent attention to detail
  • Ability to work under pressure and manage own workload
Please only apply if you meet the criteria.
Apply today if you are interested in this exciting opportunity as a Customer Service Advisor and you feel you met the above criteria or contact for more information.
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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