Sales and Customer Service Executive

CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

Are you a highly driven and motivated Sales and Customer Service Executive seeking an exciting new challenge?
Would you like to work with a team delivering the highest standards of patient care on a hybrid basis?

CCP are delighted to be supporting one of the UK’s leading eye health care specialists with the appointment of a Sales and Customer Service Executive to join their contact centre as soon as possible. You will promote the company and deliver exceptional customer service to potential and existing customers, converting warms leads via multiple contact channels. Basic salary can be up to £26,000 per annum with uncapped commissions, with top performers regularly earning an extra £850 monthly.

The role will be on a hybrid basis with the successful Sales and Customer Service Executive working 3 days at home, the other 2 days will be based in their office in Northwest London. Your time will be split between core sales times and responding to customer service enquiries. Shifts would fall between the hours of 8am to 7pm (Monday to Thursday) and 9am to 5:30pm (Friday). The sales team also work one Saturday a month for just a few hours.

The successful Sales and Customer Service Executive will:

• Confidently handle calls, emails, and social media enquiries in an efficient and effective manner.
• Respond to initial customer enquiries converting leads into customer consultations.
• Ensure all bookings are logged accurately, updating any amendments accordingly.
• Resolve any issues or enquiries in a timely and satisfactory manner.
• Manage and prioritise workload in line with KPI’s ensuring service levels are met.
• Possess excellent interpersonal skills with both internal and external contacts.
• Support the marketing team when required, assisting with attendees, database management, mailings, and research.

Knowledge, Skills, and Qualities:

• Passion for delivering high sales volumes and high standards of customer service.
• Target driven and can demonstrate ability to work to KPI’s.
• Excellent communication skills, both verbal and written.
• Strong IT skills and proficient using computer systems.
• Able to build rapport and comfortable speaking to a wide range of potential customers.
• Able to maintain relationships with colleagues and customers, even in challenging situations.
• Always display a professional attitude towards colleagues and customers.  

Experience:

• Sound knowledge of how to deliver a ‘sales through service’ approach in a contact centre environment.
• Knowledge of using patient administration systems and electronic medical record systems would be desirable.

Benefits:

• Generous salary annually reviewed, plus commission scheme based personal performance.
• Hybrid working – 3 days at home and 2 in the office.
• 33 days annual leave inclusive of bank holidays.
• Learning and development which supports your career path and progression.
• Generous matches pension contributions.
• Private healthcare, 24/7 GP appointments, physio, and counselling.
• Free laser eye treatment and discounts for friends and family.
• Various discounts across retail, supermarkets, travel, and hospitality.

Apply today to be considered for this exciting role as a Sales and Customer Service Executive. This is an exciting opportunity to work with a rapidly growing organisation with genuine values. Contact Tim Campion on 0208 989 7779 or email tim@ccprecruitment.com for more information.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.