Customer Service Representative

£23000 - £28000 per annum
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

Are you a compassionate, caring, customer centric individual?

Looking for a new career in which you can progress and grow in?

I am happy to announce we’re recruiting for X8 Customer Service Advisors for a new client of ours who specialises in insurance for vulnerable people.

Your position will consist of being the first point of contact for customers, handling inbound calls with a range of enquiries and complaints from customers regarding their insurance product. You will also be responsible for customer contact via emails and live chat, so experience with this is desirable.

You will not be given targets for the number of calls you answer, but how you handle the calls. It is crucial for the client that you speak to all customers with integrity, care and respect and spend as much time as necessary with each customer, listening to what they need and providing suitable options.

Must Haves:

  • Have customer service experience working in a contact centre background
  • Understanding the importance of empathy and compassion to all customers
  • Well spoken, friendly telephone manner and excellent written skills
  • Ability to problem solve and be pro active
  • Flexibility to work on rota

  • Company events
  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Sick pay
  • & so much more!!!
Salary: £23,000 - £25,000

Contract Type: Permanent, Full/Part time – Please note all part time candidates will need to commit to 3-4 weeks of full-time training.

Start Date: 27th March and 24th April

If you’re suitable for this and are interested, please apply directly below.

Alternatively, please feel free to contact myself on 02089897779 – Neve Bowden

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