Outbound Sales Team Manager

OTE £48,000
Position: Outbound Sales Team Manager
Location: Southend
Salary: £38,000 (£48,000 OTE) + benefits
Environment: Office Based (Review after probation)

CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

I am currently looking to recruit an Outbound Sales Team Manager in the Southend area for a developing, FCA regulated insurance company.  The role will require leadership and mentoring skills from a sales background. The company offers further development for these skills in their staff training courses as they look to invest in current employees. The Sales Team Manager would be leading a team of circa 15 FTE and will report directly to the Contact Centre Manager.

Key Responsibilities:
  • To manage, lead and deliver the businesses outbound sales strategy
  • To own the business partner relationships between the Contact Centre, Marketing, IT and Training
  • To develop a customer centric, proactive, and ultimately successful outbound sales unit that will grow and expand to meet and exceed targets
  • To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives, that enables the business to effectively succession plan.
  • To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
  • To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
  • To support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
  • To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
  • To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
  • To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
  • To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
  • To champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process.
  • To always demonstrate a confident and positive attitude towards change.
  • To be an advocate of the Company’s Vision, Mission and Values. • To act with integrity, due care, skill, and diligence. • To be open and honest with our regulatory body. • To pay due regard to the interest of customers and treat them fairly.

Must Haves:
  • Successful Outbound Sales Management experience
  • Previous experience working in an FCA regulated environment
  • Leadership and mentor qualities
  • A relentless learner who is always looking to enhance skills through development.

If you have a background in Outbound Sales within a contact centre environment and are looking for a new challenge, this could be a great opportunity for you to sink your teeth into.

If this role is something you would like to know more about, please contact Daniel Bryant on 02089897779

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