Position: Sales Team Manager
Location: Southend
Salary: £38,000 (£48,000 OTE) + benefits
Environment: Office Based (Review after probation)
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
I am currently looking to recruit a Sales Team Manager in the Southend area for a developing, FCA regulated insurance company. The role will require leadership and mentoring skills from a sales background. The company offers further development for these skills in their staff training courses as they look to invest in current employees. The Sales Team Manager would be leading a team of circa 15 FTE and will report directly to the Contact Centre Manager.
Key Responsibilities:
• To coach and develop staff using performance management tools to successfully meet and
improve upon key performance indicators and personal objectives.
• To support, coach and develop members of your team to a level that enables the business to
effectively succession plan.
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
• To support the recruitment process, acquire the most suitable calibre candidate for role,
promoting an excellent brand image.
• To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
• To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift
resolutions.
• To handle complaints in line with our complaint handling process.
• To monitor, record and effectively manage absence and time keeping issues in line with
Company procedures.
• To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored,
coaching plans are defined, monitored, and documented providing an audit trail.
• To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
• To champion our customer needs, be innovative and inspiring by identifying any areas for
improvement in the customer journey and/or business process.
• To always demonstrate a confident and positive attitude towards change.
• To be an advocate of the Company’s Vision, Mission, and Values.
• To act with integrity, due care, skill, and diligence.
• To be open and honest with our regulatory body.
• To pay due regard to the interest of customers and treat them fairly.
MUST haves:
-Sales Team Management success, specifically with inbound telesales
-Previous FCA regulated environment experience
-Leadership qualities
-A relentless learner who is always looking to enhance skills through development.
If you have a background of Inbound telesales within a contact centre environment and are looking for a new challenge, this could be a great opportunity for you to sink your teeth into.
Do not miss this high-paying-potential role that includes health benefits and the development of core management skills. Apply now!
Does this sound of Interest? Then Please contact Daniel Bryant on 02089897779
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.
Location: Southend
Salary: £38,000 (£48,000 OTE) + benefits
Environment: Office Based (Review after probation)
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
I am currently looking to recruit a Sales Team Manager in the Southend area for a developing, FCA regulated insurance company. The role will require leadership and mentoring skills from a sales background. The company offers further development for these skills in their staff training courses as they look to invest in current employees. The Sales Team Manager would be leading a team of circa 15 FTE and will report directly to the Contact Centre Manager.
Key Responsibilities:
• To coach and develop staff using performance management tools to successfully meet and
improve upon key performance indicators and personal objectives.
• To support, coach and develop members of your team to a level that enables the business to
effectively succession plan.
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
• To support the recruitment process, acquire the most suitable calibre candidate for role,
promoting an excellent brand image.
• To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
• To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift
resolutions.
• To handle complaints in line with our complaint handling process.
• To monitor, record and effectively manage absence and time keeping issues in line with
Company procedures.
• To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored,
coaching plans are defined, monitored, and documented providing an audit trail.
• To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
• To champion our customer needs, be innovative and inspiring by identifying any areas for
improvement in the customer journey and/or business process.
• To always demonstrate a confident and positive attitude towards change.
• To be an advocate of the Company’s Vision, Mission, and Values.
• To act with integrity, due care, skill, and diligence.
• To be open and honest with our regulatory body.
• To pay due regard to the interest of customers and treat them fairly.
MUST haves:
-Sales Team Management success, specifically with inbound telesales
-Previous FCA regulated environment experience
-Leadership qualities
-A relentless learner who is always looking to enhance skills through development.
If you have a background of Inbound telesales within a contact centre environment and are looking for a new challenge, this could be a great opportunity for you to sink your teeth into.
Do not miss this high-paying-potential role that includes health benefits and the development of core management skills. Apply now!
Does this sound of Interest? Then Please contact Daniel Bryant on 02089897779
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.