Customer Service Representative

£20500 - £22500 per annum
Aylesbury
Buckinghamshire
Permanent
EE (Everything Else)
BH-3669
Job description

CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are proud to be working with a major insurance company as they look to recruit committed Customer Service Representative for their Aylesbury-based contact centre operation. You must be able to demonstrate resilience, reliability, excellence in execution and confidence while speaking to customers.

As a Customer Service Representative you will be responsible for taking a very high volume of calls from customers, fielding general customer service enquiries, and resolving simple complaints via telephone, email, and live chat.

You must take pride in providing an efficient and effective service, delivering first time contact resolution in a timely and accurate manner achieving a high level of service to customers.

To be considered for this role, you must have experience working in a customer focused environment, ideally within a contact centre however consideration will be given to individuals who have either worked within customer facing environments.

Must Haves

  • Have some customer service front line experience (not essential)
  • Understanding the values you can provide whist being in customer service
  • Excellent telephone manner
  • Good verbal and written communication skills
  • Ability to work under pressure in a scheduled environment with the ability to multitask
  • Excellent accuracy and attention to detail
  • Experience working as a team
  • Able to work on rota
Salary: £20,500 - £22-500 (Depending on experience)
Contract Type: Permanent
Start Date: 20th Feb 2023.
Shift Pattern: Monday to Friday.

Benefits

  • Modern Office
  • Subsided Canteen & Gym
  • Located directly next to a train station
  • Modern technology
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

If you're interested in this position, please apply via the link below or call Tan on 0208 9897779 at CCP as soon as.

Job Types: Full-time, Permanent

Salary: £20,500.00-£22,500.00 per year

Benefits:
  • Casual dress
  • Discounted or free food
  • Gym membership
  • On-site parking

Schedule:

Contract & Hours: Permanent Full time 36 hours per week working a rotational shift pattern

Location: Hybrid home and office days in the Aylesbury offices

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