Customer Feedback Officer

£24920 per annum
Oxford
Oxfordshire
Permanent
Operations
BH-3625-1
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

 

Have you got Customer Service Feedback Experience?

 

Due to the growth of this suburb organisation, we are in search for Customer Feedback Service Officers who has great excellent customer skills, great listener and a problem solver.

 

Preferred Skills & Responsibilities:

 

  • Be able to coordinate and respond to non-statutory complaints and customer feedback across directorates
  • Promoting great customer service and providing timely and resolution focused approach to in line with local policies.
  • Be able to provide direction, support and advice to colleagues, service users and third parties
  • Fantastic verbal and communication skills
  • Able to work within a team and as an individual
  • To undertake such other duties as may be assigned from time to time, including assisting other staff within the wider voice of the customer and customer service centre.
Benefits:

  • Flexible hybrid/Remote working model.
  • Generous annual leave which increases with service (up to 32 days).
  • Option to buy additional holiday.
  • Local Government Pension Scheme up to nearly 20%.
  • Various retail and travel discounts.
  • Enhanced family friendly policies.
  • Cycle to work scheme.
  • Relocation expenses.
  • Continuing professional development.
 

Apply today if you feel you would be suitable for this role and be considered to work as a Customer Feedback officer to Tan Rattan on 0208 989 7779 for more details.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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