Customer Experience & Support Manager

£45000 - £50000 per annum
London
London
Permanent
Strategy
MC-25
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are working exclusively with a fantastic start-up business who are looking for a Customer Experience & Support Manager to help the business fix some of its current issues within their customer service operation, as well as design and implement new systems and processes to deliver a more operationally efficient and world-class customer service proposition. 

The culture within the brand is very relaxed and "non corporate" and the voice of the customer needs to mirror this within the UK based operation as well as their Philippines-based outsourced partner.

You'll inherit a small complaints and customer service operation with change high on the agenda. They have a new Salesforce platform integrating in 2023 and lots of small side-projects that you will inherit and manage to ensure the team are well equipped to deliver fantastic service in an efficient manner.

The role is Hybrid, working from the office 1-2 days per week in London. Every Thursday all staff work from the office and have a big team lunch, so Thursdays in London are essential. The other 4 days per week can be worked from home but most employees do work from the office on one additional day each week also.

Do you love fixing system and process issues?
Do you have a passion for delivering outstanding customer service?

If you have answered "YES" to these questions, this could be a great opportunity for you!

If this sounds of interest, please apply online; alternatively, please contact Mark Conway at CCP to discuss the role in more detail.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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