Head of Contact Centre

£50000 - £65000 per annum
Liverpool
Merseyside
Permanent
Operations
MC-24
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are working exclusively with a fantastic family run business who are looking for a Head of Contact Centre to lead their 85FTE operation in Liverpool. 

You’ll be responsible for people leadership, strategicly guiding the operation through growth and change and managing their UK-based outsource partner who operate an out-of-hours and overflow facility. Given the nature of the role, it will require someone to be on-site 5 days per week but the business has ambitions to implement new technology in the future that will allow for a more flexible hybrid working model. 

Are you a proven contact centre leader?
Do you love managing large teams of people?
Do you have a passion for delivering outstanding customer service?

If you have answered "YES" to these questions, this could be a great opportunity for you!

If this sounds of interest, please apply online; alternatively, please contact Mark Conway at CCP to discuss the role in more detail.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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