Customer Service and Sales Executive

£23000 - £26000 per annum, Benefits: PDR Bonus, Generous Life Assurance, Free Lunch, Free Use of Stadium and Training Gym, Free Club TV (for Sky Customers), Free Parking, Staff Matchdays on the Pitch, Various Club and Corporate Discounts (up to 70%)
Stretford
Greater Manchester
Permanent
Operations
BH-3626-TCCSSM
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

Are you a highly motivated and flexible Sales and Service Executive seeking a new role?
Would you like to work with a prestigious sporting brand that offers amazing employee benefits?

We are delighted to be supporting an instantly recognisable global sporting brand with the appointment of several Sales and Service Executives to join their busy contact centre in Central Manchester. This is a full-time role offering a hybrid working arrangement, the successful Sales and Service Executives will be predominantly dealing with warm inbound customer contact via phone or email. You will be the first port of call for valued members, season ticket holders, fans, and potential customers with queries around ticketing, membership, hospitality, tours and more.

As a Sales and Service Executive you will look to identify opportunities to recommended additional team and company products to enhance the customer experience. You will ensure every customer interaction is delivered to the highest possible standard of professionalism, accuracy and in line with their club guidelines. Within this KPI driven environment, your aim is to deliver first contact resolution with all supporter enquiries and complaints, while sensitively cross selling and promoting their product lines.

The successful Sales and Service Executive will:
  • Demonstrate exceptional levels of customer service and ability to resolve queries and complaints quickly and effectively.
  • Excel in a target driven environment, with a sales through service approach.
  • Possess excellent verbal and written communication skills.
  • Be able to work under pressure with motivation and enthusiasm.
  • Contribute new ideas to help deliver personal and team performance.
  • An interest in sports would be advantageous.
This is a hybrid role offering the opportunity to work from home part of the week. The standard working week shifts would be either 8am-4pm or 10am-6pm (35 hours, Monday to Friday). PLEASE NOTE: On matchdays played at home, you will be required to work up until half time but will receive an extra £120 a day regardless of the additional hours. 

You will receive:
  • Life assurance 4 times your annual salary.
  • Employer recognition bonus structure and Christmas bonus.
  • Free lunch in the staff restaurant in the stadium or training complex.
  • Free use of the staff gym.
  • End of season staff matches on the stadium pitch.
  • Free club TV for Sky subscribers.
  • Season/match day ticket payment and discounts arrangements.
  • Various amazing club and corporate discounts (up to 70%), across sporting brands, hospitality, and retail.
  • Free parking and hot beverages on site.
  • Increasing annual leave.
This is a fantastic opportunity to work with an elite sporting organisation which is recognised worldwide. The team are flexible and committed to continually deliver exceptional standards both on and off the pitch. Apply today to be considered for this exciting role as a Sales and Service Executive. Contact Tim Campion on 0208 989 7779 or email tim@ccprecruitment.com for more information.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

 

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