Training Manager - Contact Centre Onboarding and Academy

£40000 - £47000 per annum
EE (Everything Else)
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

Are you a diligent contact centre Training Manager seeking an exciting opportunity with an innovative business?
Would you like to work with a market leading and award-winning organisation which supports growth and diversity?

We are delighted to be supporting a sizeable and very well-known multiband Insurer as they seek to recruit a Training Manager to oversee their onboarding and academy coaching. They can offer either office or flexible hybrid working within this fast-paced, multichannel contact centre. This is initially a 6-month FTC to cover maternity, but with the continual growth this could lead to further opportunities following a effective assignment.

The successful Training Manager will lead a group of dedicated Team Leaders and Coaches to consistently support talented new starters to deliver first class customer service. After the initial induction training, you and your team will be tasked to embed key operational skills ensuring that agents have the ability and confidence to deal with our customers on a variety of issues and platforms.

The successful Training Manager will:
  • Have experience in a similar role, ideally within onboarding and contact centre academy training.  
  • Be able to think strategically and show initiative, while influencing stakeholders to embrace new ideas.
  • Research, evaluate and analyse trends and feedback, creating a culture of continuous improvement and sharing best practice.
  • Be a dedicated role model for their team, offering an inclusive and supportive culture.
  • Outstanding planning and organisational skills.
  • Excellent coaching, negotiating, and influencing skills and good understanding of the learning process.
  • Have the customer at the forefront of everything that you do.
Apply today to be considered for this exciting role as a Training Manager. This is a fantastic opportunity to join an innovative organisation which offers an open and inclusive workplace, encouraging people to create and share ideas. For more information, contact Tim Campion on 0208 989 7779 or email

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

Can't find the job you're looking for, send us your info and we will review your options?

(Permitted file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls)

Attach CV*