Operations MI Lead

£40000 - £50000 per annum, Benefits: Annual Bonus, Generous Retail Discounts, Mental Health Support, Professional Development, Subsidised Canteen.
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

Are you a highly analytical and process driven Management Information (MI) lead seeking an exciting new challenge?
Are you able to convey complex information to various stakeholders to drive business performance?
We are delighted to be supporting a nationwide multi-brand operation with the appointment of a data driven Operations MI Lead to join their thriving contact centre in Crewe. For over 100 years, the brand has been built on the core values of quality, value, reliability, and service. You will be able to put your own stamp on this brand-new role, taking responsibility for the development and delivery of all contact centre operational MI solutions. After a settling in period the role can move onto a hybrid basis offering the chance to work from home for part of the week.

Forming part of the operations team, this will be a standalone role with no direct reports at this stage, therefore the ability to work under your own initiative is key. The successful Operations MI Lead will be expected to measure operational KPIs from a variety of resources, along with ROI analysis, dashboard maintenance, forecasting variance, and opportunities. Analysing data of this multi-channel operation will be a key requirement to provide a detailed insight behind the data to help drive business decisions. 

In this role, you will:
  • Design, build and maintain key operational management information dashboards and reports.
  • Produce critical periodic operational performance data and highlight trends.
  • Enable the end-to-end story of operational performance and key contact drivers for the wider leadership team.
  • Analyse data to provide business recommendations for KPI improvements.
  • Prioritise scheduled and ad-hoc requests to ensure the most efficient delivery of data. 
  • Potential annual bonus.
  • 25-day holiday allowance plus bank holidays.
  • Generous retail discounts and amazing benefits hub.
  • Pension Plan.
  • Access to mental health first aiders.
  • Continued training and development opportunities.
  • Subsidised canteen.
The office offers free onsite parking and is a walking distance from a main line train station.

This is an exciting time to join such a prestigious brand on an exciting journey. They are a people-oriented company continually supporting colleagues with the necessary tools, policies, and procedures to excel in their role. They are committed to offer staff development opportunities, job satisfaction and a fun working environment.
For more information, please contact Tim Campion on 0208 989 7779 or tim@ccprecruitment.com.

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