Customer Service Team Leader

£27500 - £30000 per annum
Cardiff
Cardiff
Permanent
Operations
BH-3606
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are once again supporting our client; a rapidly expanding and highly acquisitive business as they look to recruit a couple of Customer Service Team Leaders for the contact centre operation based full-time in Cardiff.

You will take leadership responsibility for a team of customer service agents who are servicing customer enquiries through various shift rotas 24 hours a day, 7 days a week, so the successful candidate must be flexible to work shift patterns which are still to be confirmed.

To be considered for this role you MUST:
  • Have previous customer service team leadership experience with a contact centre
  • Possess an ability to ensure the highest level of customer service is provided at all times, in what is a very fast-paced, high-volume contact centre operation
  • Have strong people leadership experience and have the ability to mentor and coach team members
  • A passion to be a part of an exciting, growing operation and business

Please ONLY apply for this role if you meet the above criteria.

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