Customer Service Advisor - Part Time

£21000 - £24336 per annum
Cardiff
Cardiff
Permanent
Operations
BH-3604-1
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

 

We are proud to be working with an exciting, rapidly expanding organisation as they look to recruit 12 committed Customer Service Advisors for their Cardiff-based contact centre operation. You must be able to demonstrate resilience, reliability, excellence in execution and confidence while speaking to customers.

 

As a Customer Service Advisor, you will be responsible for taking a very high volume of calls from customers wishing to make a booking, fielding general customer service enquiries, and resolving simple complaints; all via telephone. You must take pride in providing an efficient and effective service, delivering first time contact resolution in a timely and accurate manner achieving a high level of service to customers.

 

To be considered for this role, you must have experience working in a customer focused environment, ideally within a contact centre however consideration will be given to individuals who have either worked within customer facing environments.

 

Must Haves

• Excellent telephone manner

• Good verbal and written communication skills

• Ability to work under pressure in a scheduled environment with the ability to multitask

• Excellent accuracy and attention to detail

 

Due to the nature of this role, successful candidates will be subject to a DBS.

 

Salary: £21,000 - £24,336 (PRO RATA, subject to shift patterns)

Start Date: 15th August

Contract Type: Permanent – Full Time / Part Time

 

Perks

• Weekly Pay

• Modern Office based in the City Centre

• Workplace Pension

 

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

 

If you're interested in this position, please apply via the link below.

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