Learning & Development Trainer (L&D) - Customer Service

£30410 per annum
Essex
Essex
Permanent
Operations
BH-3574
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We love working with this client and they have returned once more as they seek to recruit an experienced Learning & Development Trainer to join their fantastic business.

This is a brand new role which forms part of a 10-person L&D function and reports into the L&D Training Team Manager. This opportunity will see you own the end-to-end training life-cycle for service focused staff within the business and you will take responsibility for a mix of new starter, on-boarding training and ongoing development training taking ownership of designing and delivering such training materials.

Our client is open to considering candidates from any industry, however, the key requirements are as follows:
  • Have strong experience of delivering L&D solutions within a customer service environment.
  • Be experienced in design and creation of learning objectives and be able to create full trainer notes in order to support training delivery.
  • Be experienced in management development of soft skills design & delivery.
  • Be IT literate and have experience of working with Microsoft Office products.
  • Have working knowledge of conducting coaching in a business environment, preferably within a customer service function or ideally, within a contact centre.
  • Possess working experience of CRM systems. 
This position is a full-time opportunity and will be based on-site in Harlow, Essex with possible flexibility to work 1 day per week from home.

Please ONLY apply for this role if you meet the above criteria.

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