Customer Service E-Learning Training Specialist

£30000 - £34000 per annum, Benefits: Flexible hybrid working, 50% staff discount across brands, pension, subsidised canteen and break out areas, travel discounts.
EE (Everything Else)
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
Are you an engaging and creative Customer Service E-Learning Training Specialist seeking an exciting new challenge?
Would you like to modernise traditional, technical training materials in an inclusive environment?
We are delighted to be working with a purpose-led, performance driven, diverse company with the appointment of a Customer Service E-Learning Training Specialist to join their embracing team on a (12 month) FTC as soon as possible. The role will work within their Centre of Excellence ensuring that people, processes and systems are aligned to deliver outstanding service.
The successful Customer Service E-Learning Training Specialist will have the responsibility of developing the ongoing learning experience through improving content, driving e-learning strategies and supporting the overall learning/training programme within their busy contact centre.  
Main Responsibilities as a Customer Service E-Learning Training Specialist:
  • Convert and develop traditional training content into interactive, engaging and motivational digital learning materials.
  • Work with the Training Team to design and develop SCORM complaint e-learning.
  • Upload and configure e-learning content into the learning management system.
  • Prepare design resources (including imagery, animation and video) using Adobe software’s.
  • Analyse, select, and integrate appropriate approaches and technologies and apply justified learning theory.
  • Support the coordination of technical training programmes and reporting of any learning activity.
  • Ability to use initiative, working both independently and alongside the Customer Service Training Team to see the e-learning project through to delivery and assessment.
  • Successfully blend learning while embedding e-learning into the culture of the organisation.
  • Act as a matter expert for e-learning strategy and content, helping upskill the wider Training Team on e-learning content creation and amendments.
  • Proven ability and experience working in e-learning design, creation or delivery.
  • Able to multitask and excel in a fast paced environment.
  • Ideally possess skills in Elucidat, Workday, Adobe Creative, Microsoft Office, SAP and Project Management.
  • Able to articulate complex concepts through effective communication skills in visual, oral and written form.
  • Excellent stakeholder and time management.
  • Flexible hybrid working.
  • 50% staff discount across all brands in store and online.
  • Subsidised canteen and break out areas.
  • Pension scheme.
  • 25 days annual leave (plus bank holidays)
  • Health and wellbeing benefits.
  • Free onsite parking and transport discounts.
This is an exciting time to work with some prestigious brands in an inclusive international environment which champions success. For more information, please contact Tim Campion on 0208 989 7779 or
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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