Head of Customer Care

£75000 - £85000 per annum
Cardiff
Cardiff
Permanent
Operations
BH-3489-1
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are delighted to be working EXCLUSIVELY with a brand new client on this CONFIDENTIAL project.

This role is for a seasoned head of service to join a private equity backed organisation which is hugely active in acquiring competitor businesses in order to increase market coverage and be recognised as a major player within their space.

Our client has 3 main contact centre sites across the UK and they're looking for someone who has a blend of BAU and strategic change experience. Strong people leadership capability is a must as is an ability to understand the end-to-end customer journey and contribute to making positive change in tandem with other leading stakeholders across both the customer operation and change management functions.

If you have a background of managing a multi-site, c150FTE operation and possess the blend of experience to take on such a role, please apply.

NOTE: This role requires someone who is based in or around South Wales as there is no real hybrid or work from home option currently.

Can't find the job you're looking for, send us your info and we will review your options?

(Permitted file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls)

Attach CV*