Customer Service Project Manager

£40000 - £50000 per annum, Benefits: Bonus, Hybrid Working, Career Ownership, Generous Discounts, Pension, Health/Wellbeing Discounts.
Nottingham
Nottinghamshire
Permanent
Strategy
TC-12-PMV
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
 
Are you a diligent and inspirational Customer Service Project Manager seeking an exciting new role?
Are you experienced in leading change and optimisation within a Contact Centre environment?
 
We are delighted to be working with a purpose-led, performance driven, inclusive company with the appointment of a Customer Service Project Manager to join their embracing team as soon as possible.  
 
The successful eCommerce Customer Service Project Manager will look for opportunities to progress the companies services, improve the associate and customer journey, and adopt lean methodologies to improve overall efficiencies. This exceptional opportunity offers the chance to make a genuine difference to customer/associate experiences in a multi-brand, multi-national, digital environment.
 
Main Responsibilities as a Customer Service Project Manager:
  • Manage multiple projects and initiatives simultaneously, ensuring positive outcomes are consistently achieved through strong time management and organisational skills.
  • Identify opportunities to optimise and automate, driving effective working and improvements.
  • Making recommendations to stakeholders on opportunities by keeping up to date with trends and advances.
  • Demonstrate organisational guiding principles and purpose alignment.
  • Build healthy working relationships with stakeholders adopting a collaborative approach.
  • Create a people first and cooperative team culture, celebrating successes, identifying and supporting development opportunities.
  • Ensure a customer centric approach.
  • Identify and remove pain points to drive a seamless associate and customer experience.
  • Lead eCommerce Customer Service issue management, trouble shooting and problem solving.
  • Drive performance through inspirational leadership ensuring team members are well supported to realise their full potential.
  • Ensure change initiatives land positively and are fully embedded into operational practices.
 
Benefits:
  • Performance bonus.
  • Flexible hybrid working.
  • 50% staff discount across all brands.
  • Pension scheme.
  • Career ownership.
  • Health and wellbeing benefits.
 
This is an exciting time to work with some prestigious brands in a highly supportive and respectful environment as a Customer Service Project Manager.  For more information, please contact Tim Campion on 0208 989 7779 / tim@ccprecruitment.com.
 
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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