Technical Strategy & Ecommerce Customer Service Training Lead

£35000 - £39000 per annum
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

I am very excited to be working with a globally renowned client based in Nottingham who are currently looking for a talented ECommerce Customer Service Training Lead.

My client’s contact centre, through its team of 200 FTE, provides operational support to the Supply Chain Customer Service function operating within a B2B wholesale environment. The right candidate will have proven hands-on Customer Service Training Lead experience and be "hard skills" focused.

Creating and delivering a one-year blended training strategy for development and technical learning will be a key part of this role as well as delivering regular interactive training sessions targeted at engagement through various E-learning platforms. The results of the training projects will need monitoring and analysis for trends and will be reported to the management team and used to identify key training KPIs for the team in collaboration with key stakeholders.
You will lead a team; initially with one direct report who delivers the training and maintains/grows the E-learning portals and digital content.

You will create and deliver training material to existing team members as well as to new starters who are onboarded each month.
As a hybrid working role, you will be required onsite 1-2 days per week and when delivering training will be required onsite daily throughout the duration of the program.

The technical training you will create and deliver will have a strong focus on SAP and EDI systems as part of the hard skills focus. Successful candidates will have previous experience as training specialists leading projects at this level.
You will be part of the CS Change Team within the Centre of Excellence and will report to the Change & Process Optimisation Manager, as well as working with key stakeholders throughout the business.

The salary ranges from £35k to £39k with a plethora of benefits including:
  • 50% staff discount on all the client's brands
  • Hybrid working
  • Health and Wellbeing benefits
  • Employee Assistance Programmes
  • Pension Scheme
  • Subsidised canteen
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.

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