Customer Service Training Lead

£35000 - £38000 per annum
Nottingham
Nottinghamshire
Permanent
Strategy
MM-3508
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

I am very excited to be working with a globally renowned client that is operating in Nottingham that is currently looking for a talented Customer Service Training Lead.

The contact centre itself provides operational support to the Supply Chain Customer Service function. The ideal candidate will have hands on Customer Service experience and be "hard skills" focused.

Optimising strategy for development and technical learning will be a key part of this role as well as delivering regular interactive training sessions targeted at engagement through various platforms. This will be reported to the management team helping identify key training KPIs.

The salary ranges from £35k to £38k with a plethora of benefits including:
  • 50% staff discount on all the client's brands
  • Hybrid working
  • Health and Wellbeing benefits
  • Employee Assistance Programmes
  • Pension Scheme
  • Subsidised canteen

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.

If you'd like to sign up for this fantastic opportunity or get more information about the role please get in touch and we'll happily walk you through the process!

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