Program Manager - KYC

£35000 - £50000 per annum
EE (Everything Else)
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are delighted to be working once again with one of the most exciting financial services organisations out there as they look to recruit an experienced Program Manager to be the subject matter expert (SME) for all KYC (know your customer) activity.

In this role you will recruit, train, develop, lead and grow a team of customer on-boarding specialists as they verify documentation in line with regulatory guidelines. You will create and implement clearly defined KPIs and SLAs to ensure that the KYC team's performance is at its optimum at all times and use this performance to create road-map for specialists to follow to ensure the highest level of seamless customer satisfaction.

In addition to the day to day operational activity, you will work collaboratively with various key internal stakeholders across compliance, finance, customer success and engineering as you design strategic, scalable work-flows for the KYC activity. You will act as a focal point for escalated KYC issues and ensure that these challenges are seen through to satisfactory resolution.

You must be a highly effective communicator and be able to share issues, challenges and resolutions cross-functionally to ensure minimum disruption and maximum productivity.

To be considered for this role, you MUST: 
  • Have a demonstrable KYC and AML background (Essential)
  • Possess the highest level of customer-centricity
  • Be able to demonstrate a capability to lead a function within a very fast-paced and continuously changing environment
  • Be passionate about being part of a unique, cutting edge business using leading edge technologies
  • Possess amazing people leadership and stakeholder management experience
Please ONLY apply for this role if you meet the above criteria.

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