Contact Centre Director

£150000 - £160000 per annum
CCP (formerly known as Contact Centre Partners) is a specialist recruitment consultancy which provides permanent, temporary and interim solutions to the customer contact marketplace.

We are pleased to exclusively support this growing business in the contact centre outsourcing arena as they look to hire a Director level General Manager of their multi-channel operation.

The organisation has a contact centre of approximately 300 seats and has a strategic growth plan to scale up by 300% in the foreseeable future. It is this plan which you will be an integral figure in driving activity forward for to achieve this goal.

Servicing numerous customers across a variety of industry sectors, this role will see you tasked with strategically overhauling the entire contact centre operation, reviewing their people, processes and technology, and creating positive change to enable long-term growth.

You'll look at what is being provided to each client and establishing a road-map of how the business can deliver more value, additional support via new/alternative channels. You will also identify potential new target customers where high value service delivery can be given and new relationships built.

The successful candidate must be a confident and proven leader within a change environment and have solid, senior stakeholder management experience. In addition to this, you will be an exceptional people leader, have the ability to demonstrate real credibility and help the business grow, non-organically.

If you operate at this level and have a background in high-level contact centre leadership, plus client relationship and account management experience, apply to Mark Conway at CCP today!

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.

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