Sales Team Leader

£25000 - £28000 per annum, Benefits: Commission (OTE c.£35-£40k), 25 days Annual Leave, Subsidised Gym, Pension, Life Assurance
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are once again supporting our Client; a growing financial services organisation as they look to recruit an experienced sales contact centre team leader to join their fast-paced and dynamic outbound telesales operation.

You will be responsible for leading a team of proactive, outbound contact centre agents as they work in line with set KPIs to achieve challenging but wholly achievable sales targets.

As the focal point for your team, your role will include one-to-one and team coaching, creating and monitoring of personal development plans tailored to each individual's needs, ongoing performance management and first line investigation of any incoming customer complaints. You will also be working closely with the Contact Centre Manager to ensure your team and the wider sales function is delivering results and quality of service to meet the high standards and expectations of the business and the wider regulated, financial services industry.

To be considered for the role you MUST:

  • Have a solid background of working within a contact centre environment, both as a sales advisor and a team leader
  • Be highly organised, efficient and professional in all that you do
  • Work well as part of a leadership team
  • Have the ability to gain the respect and trust of your team and peers alike
  • Demonstrate an ability to perform within a very fast-paced and dynamic environment
  • Possess the ability monitor team and individual's performances both in real-time and retrospectively

If you meet the above criteria and wish to be considered, please apply via the link. Consideration cannot be given to candidates who do not have what's listed above.

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