Senior Retention Agent/Team Leader

£28000 - £33000 per annum
CCP (formerly known as Contact Centre Partners) is a specialist recruitment consultancy which provides permanent, temporary and interim recruitment solutions to the customer contact marketplace.

Having successfully recruited for our client previously, we have been asked to support the recruitment process to hire a new addition to their customer retention team.

They're a market-leading eCommerce business now operating in its 6th year and in line with their growth strategy are looking for a team leader to help drive the retention of existing customers and ensure the return of new, first time customers for repeat business.

The role will see the successful candidate enjoy a split role, with 50% of your time spent in a retention agent capacity and the other 50% leading a team of agents. You will be responsible for managing KPIs, helping to up-skill, coach and develop staff and keep a strong focus on achieving ongoing targets.

If you have a proven retention background and have the experience and ability to demonstrate and execute proactive sales techniques, then please apply via the link.

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