Customer Service Advisor

£23000 per annum
Harlow
Essex
Permanent
Operations
2357
CCP (formerly known as Contact Centre Partners) has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

I am delighted to be working with a fantastic client who are looking to recruit 8 Customer Service Advisors as part of a project where they build a brand-new team to deliver world-class service to vulnerable customers, predominantly by telephone. This new team will grow significantly over the next 12-24 month, making it crucial that we recruit the best candidates possible to help shape and grow this team in the most positive and proactive way.

Working within a fast-paced environment dealing with a wide range of enquiries, you'll be responsible for answering and resolving multi-channel contact and taking ownership for delivering a high-quality service to our clients’ vulnerable customers.

Must Haves
  1. Evidence of being a clear communicator; sometimes having to discuss complicated matters with customers in a clear and concise manner.
  2. Computer literate; you'll have to be able to use multiple system and follow processes with ease.
  3. Evidence of being the best you can be; you'll need to be able to demonstrate how you've developed and pushed yourself in your career so far. We're not looking for settlers or a 'safe pair of hands', we're looking for people who've progressed and challenges themselves to constantly improve what they do and how they do it. 

Personal Attributes (what's going to be a good fit for our client)

  1. Personal resilience; we want someone that can get the job done even during the tough times and isn’t daunted by being busy as this team will be incredibly fast paced and busy throughout the year.
  2. Empathy; given that you're dealing with vulnerable customers, it's imperative that you treat each caller as an individual and take the time to understand them. Each customer is not 'just another call stat'.
  3. Independent thinker; we want someone who is happy to have their own views, and not just a sheep who will follow the crowd.

Whilst on a flexible working contract in terms of working from home, for the first six months of training and onboarding this role will be based at our clients office in Essex; once settled and probation has been completed, you will be given will be given flexibility to work from home should you wish to.

My client offers free parking on-site for all staff, and there is excellent public transport in and around the office location.

If this opportunity sounds like something you might be interested in, please apply today. CV's are being submitted to the client on Wednesday 17th February, so please act swiftly to avoid disappointment. Due the number of roles being recruited, please feel free to share this advert with any friends or colleagues (past or present) who you feel might also be suitable. 

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, due to the high volume of applications only suitable candidates can be contacted at this time.

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