Telesales Executive

£18000 - £24000 per annum, Benefits: plus uncapped commission. 40K OTE
New Malden
Greater London
CCP (formerly known as Contact Centre Partners) has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

Salary: 18-24K basic plus uncapped commission. 40K OTE


The role holder is a proactive sales agent, who acts as a desk-based point of contact generating sales of telecoms products and services from the customer base within a defined region, developing longer term relationships where required
Sales are generated through pro-active sales campaign calls, which are generated and recorded within the Salesforce CRM System. You will be responsible for delivering against personal sales targets, as well as booking sales meetings for field agents for more complex products & services.
To sell products and services as defined, to deliver sales and customer service targets for the business. The role holder will be required to be proactive regarding outbound telephone calling to key customer contacts and decision makers within a defined geographical location.
Key Elements
Key Activities Sales
· Typically responsible for making 50+ proactive outbound sales calls per day
· Booking meetings for field agents/hybrid agents for more complex solutions
· Responsible for selling the full range of telecoms products and services, proactively up selling and cross selling new products and services to these customers e.g. voice, mobile and data solutions using their in-depth knowledge to operate on higher value / more complex product / solutions
· Developing customer contact strategies and build strong customer relationships
· Good awareness and knowledge of external market trends including competitor activities and identifying new and emerging business growth opportunities
· Effectively managing sales opportunities and pipeline within business guidelines
· Creating leads for Desk/Hybrid & Field agents in accordance with specialist knowledge areas
· Constructively working as part of one sales team, sharing ideas, knowledge and resources
Customer Service
· Responding to customer enquiries and proposing solutions to meet the customer needs
· Demonstrating professionalism always when representing the company to customers
· Managing customer expectation in terms of delivery, installation and billing
· Achieving 100% “Right First Time” when issuing all company products and services
· Keeping informed on all changes to the product and services portfolio and pricing
· To comprehensively use the Salesforce calling campaigns
· To ensure all customer details, information and interactions are entered into Salesforce
Following all internal customer satisfaction and order issuing processes
Essential & Desirable role related knowledge, skills, qualifications and experience required
· Highly pro-active
· Be driven, determined & self-motivated
· Customer empathy and genuine interest in a customer’s business
· Ability to develop effective customer solutions
· An effective communication style
· Focus and drive to meet targets consistently
· Effective preparation and organisation
· Resilience in a fast-paced environment
· Effective team player
· Openness to learn with good listening skills
· “Right first time” order processing
•Ability to drive customer change
•Ability to develop complex customer solutions
•Excellent relationship management
•Ability to plan alternative scenarios to minimise order loss
•Focus and drive to go beyond targets consistently
•Excellent preparation
Relentless tenacity to get the best results
•A hunger to improve
•Be an ambassador that others in the team look up to
Knowledge and Skills:
Product, Service and Systems knowledge and skills - these will be introduced and developed during training)
· Customer & Industry Awareness, an understanding of Telecoms, particularly in relation to SMEs
· Competition, understanding of the competitive product and service offerings. Able to differentiate products and services effectively and persuasively.
· Financial Awareness, has a basic understanding of Business Finance
· Technical Awareness, has a basic understanding of the technology and the associated jargon
Experience Required:
  • Minimum 6 months relevant work experience either gained in a sales or telecoms organisation
  • Proficiency in MS Word and MS Outlook, Salesforce knowledge is an advantage but not required

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