Complaints Handler

£21000 - £24000 per annum
West Yorkshire
CCP (formerly known as Contact Centre Partners) has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.

We are pleased to be working alongside a well-established and highly regarded Financial Services business as they look to recruit an experienced Complaints Handler to join a small but high-profile team.

As a Complaints Handler you will be investigating, resolving and reporting on complaints that have been escalated via the various areas of the business that are front line talking with customers, as well as complaints directly coming in to the team. You will be working to set guidelines and procedures in order to ensure the satisfactory and timely resolution of customer complaints, acting as a point of contact for customers.

In addition to this you will be working alongside the complaints manager and other areas of the business in regards to escalated complaints and identifying skills gaps that have resulted in complaints being logged.

As well as complaints you will also be reviewing cases referred to the ombudsman and dealing with GDPR matters such as data requests and data breaches. Full training will be provided on this.

What You Will Need:
  • 2+ Years Complaints Handling experience, ideally in a Financial Services (non-PPI) environment
  • Experience handling GDPR matters will be highly desirable, but not essential
  • Outstanding written and verbal communication with a high level of professionalism
  • A calm and positive attitude, combined with great listening skills
  • Ability to build good working relationships, at times handling difficult situation
  • Great attention to detail
What You Will Get:
  • Salary of £21,000 per annum, possibility to earn £24,000 for candidates who can demonstrate extensive, relatable experience (including GDPR handling)
  • Long term opportunities for career growth, including excellent training and development
  • Opportunity to join a large, successful business that is on a period of growth
  • Flexible working hours, reflecting this organisations people orientated culture
This role will be working 37.5 hours per week Monday to Friday, there is a flexible working culture with the possibility to start your 7 and a half hour shift anytime between 7am and 9am.
Training will take place in my clients Bradford office with extensive Covid19 protection procedures in place, however once fully trained up you will be working remotely (unless personal circumstances do not allow). The organisation expects the office to reopen in Spring/Summer 2021, however there will likely be longer term flexibility to work remotely for part of the week.

CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.

To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.

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