National Business Development Manager

£40000 - £50000 per annum
CCP (formerly known as Contact Centre Partners) has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
Role title National Business Development Manager
Salary: 40-50K basic, 80K OTE
Overall Role Purpose
The National Business Development Manager is responsible for the successful development of high-quality new business whilst using a consultative selling approach. You are required to develop and manage a robust pipeline whilst expected to self-source their own leads ensuring a high conversion of new business is delivered. The individual needs to be highly motivated, a self-starter able to identify and develop new business from multiple sources.
Main responsibilities and key activities
• Identify, manage and develop prospects for new business ensuring new business targets are achieved.
• The ability to demonstrate high level consultative selling techniques to senior level decision makers.
• Deal directly with customers senior management to identify opportunities to generate professional and comprehensive proposals.
• Manage all proposals by defining the customers and business requirements. Appropriately engage all support departments to ensure the customer’s needs can be delivered and exceeded.
• Negotiate, manage and implement agreed commercial agreements ensuring additional business is gained to achieve targets.
• Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full company range of services.
• Become knowledgeable about our clients customers and their industry.
• Work with Head of Sales and other team members to drive the overall sales pipeline.
• Prospecting for new customers and lead generation, self- sourcing and management of internal data sources.
• Follow up on all leads identified or provided through the internal data strategy.
• Manage data for new and prospective clients in Open CRM, ensuring all information is logged, accurate and completed daily.
New Business Generation & KPI’s
• Direct contact with customers face to face at decision maker level within the agreed visit cycle.
• To achieve the annual new business target set which is in line with the overall business target.
• Drive and maximise the sales pipeline to ensure new business is regularly developed and the sales pipeline is always refreshed.
• Self-sourcing and then cold calling new opportunities that will be qualified weekly.
• Management of incoming leads through various sources which are then updated in CRM.
• Business reporting is completed accurately and on time.
7 visits per week
£1.5M revenue p/a calendar
5 per week
CRM to be updated daily
Key Skills & Competencies
Behavioural Skills & Competencies
• Must be a strategic thinker, highly driven, self-motivated and enthusiastic about achieving agreed new business targets.
• Ability to think and act strategically.
• Determination to succeed, drive and resilience.
• Ambitious and driven with a proven track record of success in consultative selling.
• Strong negotiation and influencing skills, service and customer service orientation, understands the business and value proposition.
• Excellent planning, organisational and problem-solving skills at a senior level.
• The ability to build and manage strong customer relationships, confidence to handle senior decision makers.
• Excellent presentation, written and communication skills.
• High commercial and business acumen, use of products, processes, and internal systems.
• Ability to work under pressure whilst always keeping our ethos and company values close to every decision you make.
• A genuine team player, ability to work well with other members of the team and across all other functions.
Expected level of experience
• A proven track record of success and growth in business development.
• Experience in a service-related industry.
• Desirable to have international parcel delivery industry experience background (+3 years)
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.

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